Terms & Conditions

These terms govern your use of the Highcroft Digital website and any services we provide. By using this website, you agree to these terms. If you do not agree, please do not use the site.

Highcroft Digital is the trading name of Ed Togher, a sole trader based in Surrey, UK.

Use of this website

This website is provided for general information about Highcroft Digital and the services we offer. You may browse the site freely, but you must not:

• Use the site in any way that is unlawful or fraudulent
• Attempt to gain unauthorised access to the site or its underlying systems
• Use the site to transmit any harmful or malicious code
• Reproduce, duplicate, or copy any content from this site for commercial purposes without our written permission

Our services

Highcroft Digital offers website design and development, AI tools, and automation systems for businesses. The specifics of any project -- including scope, timeline, deliverables, and cost -- will be agreed in writing between you and us before work begins.

Nothing on this website constitutes a binding offer or contract. It is an overview of what we do, not a guarantee of specific outcomes.

Intellectual property

All content on this website -- including text, design, graphics, logos, and code -- is owned by Highcroft Digital unless otherwise stated. You may not reproduce, distribute, or create derivative works from any part of this site without our prior written consent.

For client projects, intellectual property ownership will be set out in the project agreement. Typically, you will own the final deliverables once payment is complete.

Payment terms

Payment terms are agreed on a per-project basis before work begins. This typically includes:

• A deposit before work starts
• Final payment on completion or at agreed milestones
• Ongoing hosting or maintenance fees where applicable, billed monthly

Exact amounts, schedules, and methods of payment will be confirmed in writing for each project.

Invoices for ongoing services (such as hosting) are due within 14 days of issue. We reserve the right to charge interest on overdue payments at 8% above the Bank of England base rate, in line with the Late Payment of Commercial Debts (Interest) Act 1998.

Hosting and ongoing services

Where we provide website hosting, maintenance, or other ongoing services, the following terms apply:

• What is included: Hosting includes keeping your website live and accessible, routine security updates, SSL certificates, and reasonable technical support. Specific inclusions will be confirmed in your service agreement.
• Uptime: We aim for high availability but do not guarantee 100% uptime. Scheduled maintenance or issues with third-party infrastructure may occasionally cause brief interruptions.
• Backups: We maintain regular backups of hosted websites. However, we recommend you also keep your own copies of any critical content or data.
• Changes and updates: Minor content updates may be included in your hosting plan. Larger changes or new features will be quoted separately.

Non-payment and suspension

If a hosting or maintenance payment is overdue by more than 14 days, we will notify you and give you 7 days to bring the account up to date. If payment is still not received after this notice period:

• We reserve the right to suspend your website and any related services until the outstanding balance is paid in full
• We are not liable for any loss of business, traffic, or data that occurs as a result of suspension due to non-payment
• Access to your website and its files will be restored promptly once all outstanding payments have been cleared

If an account remains unpaid for more than 90 days after suspension, we may permanently remove the website and associated data from our systems. We will give you at least 14 days written notice before doing so.

Cancellation

Either party may cancel an ongoing hosting or maintenance agreement by giving 30 days written notice. On cancellation:

• Any outstanding balance for services already provided must be paid in full
• We will provide you with a copy of your website files and any data we hold on your behalf, in a reasonable format, within 14 days of the cancellation date
• After handover, we will remove your website and data from our systems within 30 days unless you request otherwise
• We are not responsible for migrating your site to another host -- that is your responsibility, though we are happy to assist at our standard rates

For project work (not ongoing services), cancellation terms will be set out in the individual project agreement. Any work completed up to the point of cancellation will be invoiced and is payable.

Limitation of liability

We work hard to ensure everything we build is reliable and high quality. However:

• This website is provided "as is" without warranties of any kind, express or implied
• We are not liable for any indirect, incidental, or consequential losses arising from your use of this website
• Our total liability for any claim related to our services will not exceed the amount you paid us for the specific project in question
• We are not responsible for any downtime, data loss, or issues caused by third-party services (such as hosting providers)

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

Third-party links

This website may contain links to external sites. We have no control over the content or availability of those sites and accept no responsibility for them.

Changes to these terms

We may update these terms from time to time. Any changes will be posted on this page with an updated date. Continued use of the site after changes are posted constitutes acceptance of the revised terms.

Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

If you have any questions about these terms, please get in touch:

Ed Togher
Highcroft Digital
Email: ed@highcroftdigital.com